1. Introduction

At Pocket Pesa, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Services"). Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Identity Information: Full name, date of birth, national identification number, passport information, photograph, signature, and other similar identifiers.
• Contact Information: Email address, phone number, physical address, and other contact details.
• Financial Information: Bank account details, credit/debit card information, transaction history, and other payment information.
• Authentication Information: Username, password, security questions, and other credentials used to access our Services.
• Biometric Information: Fingerprints, facial recognition data, or other biometric identifiers (with your explicit consent).

2.2 Technical Information

We automatically collect certain information when you use our Services, including:

• Device Information: Device type, operating system, unique device identifiers, IP address, mobile network information, and other technical information.
• Usage Information: Pages visited, features used, time spent on our Services, clickstream data, and other usage patterns.
• Location Information: Precise or approximate location information from your device (with your consent).
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies.

3. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our Services, including processing transactions, verifying your identity, and managing your account.
• To comply with legal and regulatory requirements, including anti-money laundering (AML) and know-your-customer (KYC) obligations.
• To detect, prevent, and address fraud, security breaches, and other potentially prohibited or illegal activities.
• To improve and personalize our Services, including developing new features and analyzing usage patterns.
• To communicate with you, including sending service-related notifications, updates, and marketing communications.
• To conduct research and analysis to better understand our users and improve our Services.

4. Information Sharing and Disclosure

We may share your information with the following categories of recipients:

• Service Providers: Third-party vendors, consultants, and other service providers who perform services on our behalf.
• Financial Partners: Banks, payment processors, and other financial institutions necessary to facilitate transactions.
• Regulatory Authorities: Government agencies, law enforcement, and regulatory bodies as required by law or to protect our rights and interests.
• Business Partners: Companies with whom we partner to offer joint services or promotions (with your consent).
• Corporate Affiliates: Our subsidiaries, parent company, and affiliated entities that provide services or conduct data processing on our behalf.

We do not sell your personal information to third parties for their own marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and employee training. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the retention period, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request access to your personal information.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your personal information in certain circumstances.
• Restriction: The right to request restriction of processing of your personal information.
• Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.
• Objection: The right to object to processing of your personal information in certain circumstances.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. International Data Transfers

We may transfer your information to countries other than your country of residence, including countries that may have different data protection laws. When we transfer your information internationally, we take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy and applicable law.

9. Children's Privacy

Our Services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information without parental consent, please contact us, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our Services after such notice constitutes your acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Pocket Pesa Ltd.
Kampala, Uganda
Email: info@pocketpesa.app